Cancellation & Refund Policy
We understand that plans can change, and we'll always do our best to help where we can. As each booking is prepared specifically for your Event, the following policy applies.
Before you submit a request
Read these details before paying a Booking Deposit, so you know exactly how confirmation, cancellation, credits and rescheduling work.
Booking Deposit
A $100 Booking Deposit is required to submit a booking request.
If we're unable to accommodate your requested Event Date or location, your Booking Deposit will be refunded in full.
If you decide not to proceed with your booking, or the remaining balance isn't paid within 72 hours of the Booking Confirmation email being issued, the Booking Deposit is non-refundable.
Securing your booking
Submitting a booking request doesn't automatically secure your Event Date.
Once we've confirmed we're available, you'll receive a Booking Confirmation email with payment instructions for the remaining balance.
Your booking is secured once the remaining balance has been paid within 72 hours of the Booking Confirmation email being issued.
If you need to cancel
If you've already paid for your booking and need to cancel, please let us know as soon as possible.
We'll provide a credit, excluding the non-refundable $100 Booking Deposit, valid for 12 months from your original Event Date.
If we're able to accommodate a new Event Date, you may request to reschedule your booking, subject to availability. Refunds and credits are not available.
Refunds, credits and rescheduling are not available.
Questions?
